Returns by You for faulty or damaged Product
If You wish to return faulty or damaged Product, Divya Amin will gladly exchange or refund the original price in accordance with the following process:
- You must notify Divya Amin within 7 days of receiving the Product of the flaw or damage, and then arrange return of the Product to Divya Amin within 7 days after such notification.
- You must notify Divya Amin by email;email@example.com.
- You must provide a "proof of purchase" being either an invoice, bank statement, email confirmation from Divya Amin, or delivery note.
- You must return the Product to the following address:
Divya Amin, PO box 2209, Wattletree Road, Malvern East, VIC 3145
- If it is a return from a country outside Australia, You must mark on the postal company's consignment note that it is a return/replacement, so that the Products do not attract possible customs duties and taxes again.
- Divya Amin will pay for the shipping costs on returns of faulty or damaged Product.
- Divya Amin will then refund or exchange the faulty or damaged item to you.
- Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Divya Amin, however, please allow 14 days from the day You return the Product for Your account to be credited.
- Exchanges are only possible if the item is available. Divya Amin can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number.
- Repairs will be performed at Divya Amin’s expense and returned to You in accordance with the delivery process set out in the terms and conditions. Divya Amin will bear the cost of returning the Product to You.
Returns & Refunds for change of mind
If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by Divya Amin, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.
You can only exchange items from Divya Amin to the same or lower value than your original purchase. Please ensure to include a stamped, self-addressed post pack with your return for Divya Amin to post the exchange item.
*Items that cannot be exchanged or refunded for change of mind include: a Divya Amin gift card, jewellery. All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.
If for any reason a product you have ordered is not available or out of stock, we will also refund you via the method of payment you chose to pay with, or offer you a store credit to the same value, and in this case any shipping costs will be refunded.
Divya Amin gift cards are valid for 1 year and cannot be returned or exchanged for cash. All returned items that were paid for with a Divya Amin gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit.
Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.
How to return or exchange an item
Simply contact our friendly customer service team on: firstname.lastname@example.org
Your acceptance of these terms and changes to the terms
You will be asked to accept this Agreement during the purchase process by ticking "I have read and accept the Terms and Privacy information". By ticking "I have read and accept the Terms and Privacy information" you agree to the terms and conditions of this Agreement.
From time to time, this Agreement will be reviewed and may be revised. Divya Amin reserves the right to change this Agreement at any time. Any such changes will be posted on the Website. If You have commenced any transaction prior to a change to this Agreement, transaction will be effected in accordance with the terms in place at the time of the acceptance of Your offer by Divya Amin.